Thanks for confirming your details via private message @k850ilw. I would like to place the order for you so I am going to pop you over a private message to take a few more details. Tap Start the scan. If you which to go through the diagnostic process for this, I will send you a private me. on 24-04-2023 10:57. Pod will need reactivating on the New Hub - on your account so. Am on 1GB, very weak signal in partners office and constantly disconnecting. Speed It's great to hear you're looking at having WiFi Pods. They are free on Volt, 1GB or Oomph bundles. You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. • While connect to WiFi, Tap I’m ready. Sorry to hear that you've been unable to order your pod via connect app. One thing i will say, to get the best out of the pods and you move around the house you need to disconnect the wifi on your device and then reconnect for it connects to the strongest wifi source. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. My Virgin Media. I have spent house on the phone getting nowhere to order the pods. We're here to help. Not ideal when the Connect app only occasionally decides to recognise the hub. It is not great - often the reconnections drop out or can't be made. Forum; Apps. While connect to WiFi, Tap I’m ready. I have the 1gb package, I have run the speed test which confirmed the. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Sign in to My Virgin Media. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m ready ; Wait 2 mintues for Scan ; Scan complete, Tap continueI upgraded my package a week ago and the new one includes 3 wifi pods. If running through the app checks, it's not offering you the option to order the pods then chances are the Hub is showing that the connected devices don't need the. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Networking and WiFi. No setup fee. I presume I'm on WiFi max because my package is the 1gig volt. Then Start the scan again. Please look out for the private message and we can get. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. To install a. I found out there should be an isolation box. Very poor customer serviceFrom 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. Stream from Virgin Media. QuickStart, set up and connections. . They are free on Volt, 1GB or Oomph bundles. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. After it has done this, it suggests that you 'rescan' the room. Manage Your Account. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. It says as a volt customer I can have up to three. Unfortunately, the message said that ordering could only be done by phone. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Can anyone advise please? We’ve ran several scans using the app of our home. SpeedSorry to hear of any WiFi issues. Networking and WiFi. I have no coverage in at least one room in the house so need boosters, I've used the connect app to check speed in each room and for one room it either doesn't register at all and says it's not working or shows download sp. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. Re: Order WiFi pods. Manage Your Account. SpeedHi I need to order Wi-Fi pods as my signal is poor in the bedroom. Please let me know how you get on. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Best. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. Either wait here for a mod to reply which could take a while or call VM. Don’t worry if you have our new Hub 5x – exciting things are coming soon. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Signal does not reach my bedroom. While connect to WiFi, Tap I’m ready. Take control using. While connect to WiFi, Tap I’m ready. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. We would like to show you a description here but the site won’t allow us. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. If you can wait then wait here and a mod will help you else call CS who will order them for you. Can anyone advise please? We’ve ran several scans using the app of our home. Start the Scan (do this in every room) Scan complete. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Hello, I'm at my wits end here trying to find out how to order a WiFi pod. So you need to prove that you can't get 30 Mbps (3. Forum Team. If that doesn’t do the job, we’ll send you up to a total of 3. Virgin Phone Switchover. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. This promotion means you won’t pay the usual setup fee of £35. I have the 1gb package, I have run the speed test which confirmed there's very poor signal. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. I have arranged for your 2nd pod to be delivered and you can track this online. I am so sorry that you have also faced an issue ordering a Pod. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Stay safe online. Options. Watch the video below to find out how, and then read on for more. Security matters. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . Tap Start the scan and then. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. Tap Add a room, Tap the room you're in. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on herePods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. . The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. Regards, Steven_L. Tap Start the scan. It says as a volt customer I can have up to three. However they can be chargeable depending what package you on. Due to this, we are only able to offer limited help. Tap Optimise WiFi now if an option. The results show a few problems - it says "The device xx:xx:xx:xx:xx:x has low signal strength, please move it closer to Hub 3. • Tap Add a room, Tap the room you're in. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a. Chatter and natter. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. Many thanksQuickStart, set up and connections. My Virgin Media App. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. . Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Thanks for your suggestion. Tap Order a WiFi Booster if an option. I used the Connect app to get readings (Bedroom 1: 19 mbs, Bedroom 2: 540 mbs, Hallway: 17 mbs, Kitchen: 15 mbs, Living room: could not ge. Tried chat via connect app but says it's all busy and to try later. Speak soon, Nat. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. I'm going round in circles here trying to order a WiFi Pod. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. . Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. Check out the do's and don'ts, in our Community FAQs. Tap Add a room, Tap the room you're in. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. . If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. Wait 2 mintues for Scan. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. In one room the wifi is intermittent and sometimes disconnects because of weak signal. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. If the Connect app is not working for you, wait here. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Inefficient, extremely poor designed process. Broadband, TV and Landline offers. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. · Tap Add a room, Tap the room you're in. Here you’ll find all the help you need for Virgin Media related problems and issues. • Start the Scan (do this in every room) • Scan complete. Tap Start the scan. My Virgin Media App. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Scan complete, Tap continue. you will be. Don't rent VM Pods at £8 per month they are shockingly restrictive and poor value. It will identify the blackspots and allow you to order one Pod to start with. Hello all, I've run a WiFi scan and have a result of Poor at 5mps in my home office. My. Go on live chat on VM website and request a pod. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Virgin Media Community. If you need any further help after doing this, let us know. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Tap Add a room, Tap the room you're in. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later. The app should detect low signal and allow you to order them straight from there. . If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. • Scan complete, Tap continue. Start the Scan (do this in every room) Scan complete. To install a mesh WiFi Pod, follow these simple instructions in our installation guide . The best way to get a pod order is download the Virgin Connect app, from here do a scan. Stay safe online. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. Thanks newapollo. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. 0 is normal. Forum; Apps. Wait 2 mintues for Scan. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. Pod will need reactivating on the New Hub - on your account so. So I can help I will send you an invite into a private chat, please look out for the white envelope to accept. The pods can only be sent out one at a time too. Following that if you need additional pods you can order them by logging into /my-virgin-media ,. Check out the purple envelope in the top right hand corner for a private. Check out the purple envelope in the top right hand corner for a private. Switched On Families. WiFi Pod ordering shambles. Is this correct, if so is there anybody that can help. Ashleigh_C. In one room the wifi is intermittent and sometimes disconnects because of weak signal. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. i don't have time to sit on a call to customer service for an hour. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. can you please advise how I get a Wifi Pod . I have spent an hour looking through the VM website and I can - 5149114. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Wait 2 mintues for Scan. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. . Home Phone. Reply. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you. The pods can only be sent out one at a. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. 😞 I will assist you on this and send a private message. However it will be chargeable if your on a lower tariff. And sorry that you require a pod. If you need any further help after doing this, let us know. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. Further exclusions & legal stuff apply. AndChiron • 4 days ago. Have you followed the set up instructions and troubleshooting that's detailed her. How to perform the scan and order the wifi pods when using the Connect app. Then Start the scan again. Virgin Phone Switchover. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. Please let us know if you need any further help and we will be happy to assist. Networking and WiFi. Virgin TV 360. Scan complete, Tap continue. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Wait 2 mintues for Scan. If the scan picks up that you need a pod it will allow you to order some. Once this has been done it will advise if a pod is needed and then will allow you to order. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. You need to use the Connect app. I'm going round in circles trying to get a pod online or within the My Connect app. I have the 1gb package, I have run the speed test which confirmed the. Security matters. . Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. Seems to be a common problem. TV on the go. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. We would like to show you a description here but the site won’t allow us. Thank you for posting about your issues with the Wi-Fi Pod. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. Then Start the scan again. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod;Hi alishabibi, A warm welcome and thanks for posting on our community forums. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. I would be happy to get a pod ordered for you today but would need to confirm a few details via a private message, that I will drop over in a moment. All the information you need to setup your first Pod or fix an. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. Any issues, please make your own Forum thread as easier to help 🙂. QuickStart, set up and connections. My Virgin Media App. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. I'm going round in circles trying to get a pod online or within the My Connect app. I'm a Very Insightful Person, I'm. I have spent an hour looking through the VM website and I can - 5149114. I upgraded to a Hub 4 and Gig1 around 2 months ago and have just constantly been struggling to connect at the far end of my house. Please let me know how you get on. Tap Add a room, Tap the room you're in. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. However they can be chargeable depending what package you on. The pods can only be sent out one at a time too. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Networking and WiFi. Tap Add a room, Tap the room you're in. Browse. HI had virgin media installed on Saturday. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The pods are only free for volt customers and 1gig service. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. I went on the Virgin Chat and the agent said they would organise a pod. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . Add a Comment. It is not coming up on the virgin connect site. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. . Start the Scan (do this in every room) Scan complete. Virgin Phone Switchover. Networking and WiFi. However, it’s worth pointing out that the. Hi I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page. . I note from other forum posts this is not an uncommon situati. Hi stiffers . Reply. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster. And the pods should be delivered within 72 hours. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. Networking and WiFi. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. We recently had VM fibre installed and the engineer said we needed to wait 14 days before ordering any WiFi Pods. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I can see you are currently in PMS with a member of our team to resolve this. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. My Virgin Media App. I have situated my router in the hall. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. How do I order a WiFi pod? I click on the link and it says that demand is high and to come back later. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) When the scan is complete tap Optimise WiFi. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. . Networking and WiFi. Current VM broadband only customer. Complaints. They are free on Volt, 1GB or Oomph bundles. . This promotion means you won’t pay the usual setup fee of £35. Browse. . Networking and WiFi. - 5289462. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. My WiFi does not reach the back end of my home. Virgin Media; My Virgin Media; Shop; Help;. The pods can only be sent out one at a time and a minimum of 7 days apart. If you do find that you need additional pods for more signal, you can have up to 3 per account. Hello, I wonder if someone can help me to order my first WiFi pod please. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. QuickStart, set up and connections. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. Sorry to see you are having problems ordering the wifi boosters. I am also looking to order Wifi pods. Please let me know how you get on. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. TV. Virgin Mobile. SpeedOur new WiFi Max service allows you to have up to 3 pods. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. The mesh wifi pods now come with a speed guarantee . Wi-Fi pods - failed orders. Further exclusions & legal stuff apply. an hour ago. Hi @Pinkle89 thanks for getting back to us. Please let me know how you get on. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. i don't have time to sit on a call to customer service for an hour. 4 rooms showed the. Easy to set up, coverage has. Tap Add a room, Tap the room you're in. The best way to get a pod order is download the Virgin Connect app, from here do a scan. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Tap Start the scan. 0 Kudos. Please look out for the purple envelope in the top right of your screen. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Security matters. The app checks wifi strengh and then tries to improve the router. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). Certainly a pod can help with this. 10 minutes ago. Tap Start the scan. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Virgin Mobile. This happens on 2 sides across my house so I guess I need 2 pods to keep it running smooth. While connect to WiFi, Tap I’m ready. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms).